I like your smilies Dee...
Sometimes it's the simplest of things we don't get.
When my host upgraded a few years ago to php a lot of web sites went down. Some webbers were just youngsters.
I joined the host forum and played roasting hell cus mine went down as well. The only answer from the host was to pay to upgrade at Invision Power Board, it's their software. I got banned from the support forum...
for telling them what I thought of their support.
I finally sussed out the problem in the database and all that needed replacing was . That was it, a dot.
They all got their forums back and so did I.