How to solve Login or Password Problems
Posted: Sun May 10, 2009 8:30 am
If you think you cannot login to your account. Follow these steps to regain access to your account.
1. Dont Panic
2. Check Caps-Lock is off and if on a laptop num-lock is off and try your password again.
***if you've entered your password incorrectly 5 times you will be asked to enter the letters/numbers from an image just below the login box***
3. Try to login to the registration area http://www.hardytropicals.co.uk/register if you can't go to 4.
3.1 So you can get into the registration area .... you can click on the submit button at the bottom of the page (after logging in) that should update your password.
3.2 If that doesn't work you can click change password on the right hand side. Then to keep the same password enter your password in the 3 boxes and click submit.
4. So you can't login to the registration area .... to reset your password you need to follow any of the forgot password links or this one http://www.hardytropicals.co.uk/register/sendpass.php and enter the e-mail address you've used with your account.
5. Check your e-mail as you should now have an e-mail from us containing a link ... click it.
6. if the link works ok then enter your new password and click submit.
7. now that should be it ... but if anything goes wrong along the way you can contact me at [email protected]
Aidan
1. Dont Panic
2. Check Caps-Lock is off and if on a laptop num-lock is off and try your password again.
***if you've entered your password incorrectly 5 times you will be asked to enter the letters/numbers from an image just below the login box***
3. Try to login to the registration area http://www.hardytropicals.co.uk/register if you can't go to 4.
3.1 So you can get into the registration area .... you can click on the submit button at the bottom of the page (after logging in) that should update your password.
3.2 If that doesn't work you can click change password on the right hand side. Then to keep the same password enter your password in the 3 boxes and click submit.
4. So you can't login to the registration area .... to reset your password you need to follow any of the forgot password links or this one http://www.hardytropicals.co.uk/register/sendpass.php and enter the e-mail address you've used with your account.
5. Check your e-mail as you should now have an e-mail from us containing a link ... click it.
6. if the link works ok then enter your new password and click submit.
7. now that should be it ... but if anything goes wrong along the way you can contact me at [email protected]
Aidan